Privacy Policy

Last Updated: November 14, 2026

Introduction

Welcome to Derma Dealers. Your privacy and the protection of your personal information are important to us.

This Privacy Policy explains how Derma Dealers collects, uses, stores, processes, and protects information when you visit our website, https://dermadealers.com, create an account, purchase products, or interact with our services.

This policy covers both personal information that can identify you and non-personal information that cannot directly identify you. In this policy, “processing” means collecting, storing, transferring, using, or otherwise handling information.

We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. We do not sell or disclose your personal information to third parties except as described in this Privacy Policy or where required by applicable law.

Our privacy practices are intended to comply with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and other relevant privacy regulations where applicable.

We encourage you to understand your privacy rights and responsibilities. For additional information, you may visit Know Your Privacy Rights.

The Bases on Which We Process Information About You

Depending on the circumstances and applicable laws, Derma Dealers may process your personal information under the following legal bases:

Contractual obligations
Your consent
Legitimate business interests
Legal obligations

If the legal basis for processing your information is no longer applicable, we will stop processing it unless another lawful basis permits us to continue. Where required, we will notify you of any changes.

1. Information We Process Because We Have a Contractual Obligation With You

When you create an account on our website, purchase a product or service, or agree to our terms and conditions, a contractual relationship is established between you and Derma Dealers.

To fulfill our contractual obligations, we may need to process the information you provide. This may include personal information.

We may use this information to:

1.1. Verify your identity for security purposes.

1.2. Process and fulfill your product orders.

1.3. Provide products and services to you.

1.4. Offer relevant product suggestions, information, and advice to help you get the most out of our website and services.

We process this information because it is necessary to fulfill our contract with you or to take steps at your request before entering into a contract.

We may also use aggregated and anonymized information to evaluate our business performance and improve our services. This information will not personally identify you.

We will retain and process this information for as long as necessary to fulfill our contractual obligations or as otherwise required by applicable law.

2. Information We Process With Your Consent

When you browse our website, contact us, request information about our business, or interact with our products and services without entering into a contractual relationship, you may provide consent for us to process certain personal information.

Where appropriate, we will request your explicit consent, such as when asking for permission to use cookies or send marketing communications.

In some circumstances, consent may be implied by your actions, such as when you contact us by email and reasonably expect a response.

Unless you have provided consent for a specific purpose, we will not use your personal information for unrelated purposes.

We may use aggregated information to understand website performance and improve our services without identifying individual visitors.

Where you have explicitly agreed, we may share your name and contact information with selected business partners who offer products or services that may be relevant to you.

We will continue processing information based on your consent until you withdraw it or it is no longer reasonable to rely on that consent.

You may withdraw your consent at any time by contacting us at [email protected]. Please note that withdrawing consent may affect your ability to use certain website features or services.

3. Information We Process for Legitimate Interests

We may process your personal information when doing so is necessary for our legitimate business interests or the legitimate interests of another party, provided those interests do not override your fundamental rights and freedoms.

Before processing information under this basis, we consider:

Whether the same objective could be achieved through other means.
Whether processing your information could cause you harm.
Whether you would reasonably expect us to process the information.
Whether the processing is fair, necessary, and proportionate.

Examples of legitimate interests include:

Maintaining accurate business records.
Managing and administering our business operations.
Responding to communications and inquiries.
Protecting and enforcing legal rights.
Managing business risks and obtaining professional advice.
Protecting our customers’ interests where we have a responsibility to do so.

4. Information We Process Because We Have a Legal Obligation

Derma Dealers may be legally required to process or disclose certain personal information to comply with applicable laws and regulations.

For example, we may need to provide information to law enforcement agencies, government authorities, or other authorized organizations when legally required to do so, including in response to valid court orders or legal requests.

This may include personal information where necessary to meet our legal obligations.

Specific Uses of Information You Provide to Us

We use information collected from customers primarily to provide our medical and skincare-related products and services, which form part of our core business activities.

We may also use certain information to improve our business operations, evaluate our services, and enhance the effectiveness of our products and customer experience.

Any information derived from customer data may be used for internal analysis, reporting, or business improvement, provided personal information is protected and handled in accordance with applicable privacy laws.

5. Information Provided on the Understanding That It Will Be Shared With Third Parties

Certain features of our website may allow you to submit or publish information that other people can view, copy, download, or use.

Examples may include:

5.1. Posting messages or comments on our website.

5.2. Uploading or tagging images.

5.3. Interacting with other visitors’ content through comments, reactions, or similar features.

Before sharing personal information publicly, please consider the privacy implications and the information you are making available.

We use information submitted through these features to provide the relevant functionality and display the content as intended.

We may retain submitted information where necessary for business, legal, or operational purposes.

Once information becomes publicly available, we cannot control how third parties may use it. Derma Dealers is not responsible for the independent actions of third parties who access publicly shared information.

Where legally permitted, you may request the removal of personal information you have published by contacting us at supportdermadealers.com.

6. Complaints Regarding Content on Our Website

If you have concerns or complaints about content published on our website, you may contact us.

We will review complaints and investigate them where appropriate.

If we determine that content violates applicable laws, our website policies, or the rights of others, we may remove or restrict access to that content while investigating the matter.

We will consider relevant circumstances and the rights of all parties when reviewing complaints.

If a complaint is found to be abusive, unreasonable, or without a valid basis, we reserve the right not to continue correspondence regarding that complaint.

7. Information Relating to Your Method of Payment

Payment information is generally processed through secure third-party payment providers.

Where payments are handled by external payment processors, your payment details are submitted directly to those providers and are subject to their respective privacy and security policies.

Derma Dealers does not intentionally store or access complete payment card details unless specifically required and permitted through an authorized payment processing arrangement.

Please review the privacy policy of your chosen payment provider for additional information about how your payment information is handled.

8. Information About Your Direct Debit

Derma Dealers does not currently offer a direct debit facility.

9. Job Applications and Employment

If you submit personal information in connection with a job application, we may retain that information for up to three years where permitted by applicable law, in case suitable employment opportunities become available.

If you are employed by Derma Dealers, we may collect and maintain information relating to your employment and work activities.

This information will be used only for legitimate employment-related purposes and in accordance with applicable employment and data protection laws.

Following the end of employment, we may retain employment records for up to six years where legally permitted or required.

10. Sending a Message to Our Support Team

When you contact Derma Dealers by telephone, email, or through our website, we may collect the information you provide so that we can respond to your questions and requests.

We may keep records of your inquiries and our responses to improve customer support and business efficiency.

This information may include your name, email address, telephone number, and other details necessary to manage our communication with you.

We retain relevant communication records for as long as reasonably necessary for customer service, legal, and business purposes.

11. Complaints

When we receive a complaint, we may record the information you provide so that we can investigate and resolve the issue.

If resolving your complaint requires us to contact another person or organization, we may share relevant information where necessary and legally permitted.

We aim to limit such disclosures to the information reasonably required to address the complaint.

We may also use anonymized or aggregated complaint data to evaluate and improve the quality of our products and services.

12. Affiliate and Business Partner Information

If you work with Derma Dealers as an affiliate or business partner, we may collect information necessary to manage our business relationship.

This may include information used to:

Identify visitors referred through your affiliate links.
Calculate and manage referral commissions.
Process commission payments.
Maintain records of our business relationship.

We use this information only for relevant affiliate, partnership, administrative, and legal purposes.

We are committed to maintaining the confidentiality of business partner information and expect our affiliates and partners to handle shared information responsibly.

Use of Information We Collect Through Automated Systems When You Visit Our Website

13. Cookies

Cookies are small text files stored on your device by your web browser when you visit a website.

They allow websites to remember certain information between visits, provide a more personalized browsing experience, and collect statistics that help website owners improve their services.

Some cookies remain active for a limited period, such as until you close your browser or for a specified number of days. Others may remain on your device for longer periods.

You can manage, restrict, or delete cookies through your browser settings. Depending on your preferences, you may also be able to manage cookie consent through our website.

Derma Dealers may use cookies placed by our website systems and trusted third-party service providers.

If you disable or restrict cookies, some website features may not function correctly.

We may use cookies to:

13.1. Understand how visitors use our website.

13.2. Record whether you have viewed specific messages or notifications.

13.3. Maintain your login session and account preferences.

13.4. Remember your responses to surveys and questionnaires.

13.5. Maintain conversations with our customer support team through live chat features.

14. Personal Identifiers From Your Browsing Activity

When your browser requests pages or other content from our website, our servers may automatically record certain technical information.

This information may include:

Your approximate geographical location.
Your Internet Service Provider (ISP).
Your IP address.
Your browser type and version.
Your device and operating system.
Your screen resolution.
Pages visited and browsing activity.

We may use this information in aggregated form to understand website traffic, evaluate page performance, and improve the content and functionality of our website.

In certain circumstances, this information may be combined with other data and could potentially identify you, even if you are not signed in to your account.

15. Our Use of Remarketing

Remarketing involves using cookies or similar technologies to display relevant advertisements to people who have previously visited our website.

Derma Dealers may work with third-party advertising providers to deliver remarketing services.

Where you have provided the required consent, you may see advertisements for our products or services when visiting other websites or online platforms.

You can manage advertising and cookie preferences through the available privacy settings and the relevant third-party platforms.

Disclosure and Sharing of Your Information

16. Information We Obtain From Third Parties

Derma Dealers may receive information from third-party service providers and business partners that support our website and business operations.

This information may include aggregated or technical data that does not directly identify you.

We do not sell your personal information. Any sharing of personal information will be limited to situations described in this Privacy Policy or otherwise permitted or required by applicable law.

17. Third-Party Advertising on Our Website

Our website may display advertisements or promotional content provided by third parties.

These advertising providers, their agents, or associated companies may use technologies such as cookies, tracking pixels, or JavaScript to collect information when their advertisements are displayed.

These technologies may be used to personalize advertisements and measure advertising performance.

Derma Dealers does not control all third-party tracking technologies or the information collected through them.

We encourage you to review the privacy policies of relevant third-party advertising providers to understand their data collection and processing practices.

18. Credit Reference and Fraud Prevention

To help prevent fraud and protect our business, customers, and payment systems, we may share relevant information with credit reference agencies, payment providers, or fraud prevention services where legally permitted.

This may include situations involving suspected fraudulent transactions, unauthorized payment disputes, or chargebacks.

Any information shared will be limited to what is reasonably necessary for fraud prevention, payment verification, and legitimate business protection.

19. Data May Be Processed Outside Your Country

Our website and business operations may use hosting providers, software platforms, and outsourced services located in different countries.

As a result, personal information collected through our website may be processed or stored outside your country of residence.

Where personal information is transferred internationally, Derma Dealers will take appropriate measures to ensure that the transfer complies with applicable data protection laws.

These measures may include:

19.1. Working with service providers that are subject to appropriate data protection obligations.

19.2. Including suitable data protection and international transfer clauses in relevant contracts.

19.3. Using recognized data protection frameworks or approved codes of conduct where applicable.

19.4. Relying on approved certification mechanisms or other lawful transfer safeguards where available.

19.5. Ensuring that transfers involving public authorities or other organizations are supported by appropriate legal safeguards.

Access to Your Own Information

20. Access to Your Personal Information

You have certain rights regarding the personal information Derma Dealers holds about you, subject to applicable laws.

20.1. You may review or update certain personal information by signing in to your account on our website.

20.2. To request a copy of personal information that is not available through your account, contact us at [email protected].

20.3. After receiving your request, we will inform you of the expected response time and whether any legally permitted administrative fee applies.

21. Removal of Your Information

If you want us to delete or remove personal information that we hold about you, you may submit a request to [email protected].

We will review your request and take appropriate action in accordance with applicable data protection laws.

Please note that certain information may need to be retained for legal, regulatory, contractual, or legitimate business purposes.

Deleting certain information may also affect our ability to provide some products or services to you.

22. Verification of Your Information

When we receive a request to access, update, correct, or delete personal information, we may take reasonable steps to verify your identity before taking action.

This helps protect your personal information from unauthorized access, changes, or deletion.

Other Matters

23. Use of Our Website by Children

23.1. Derma Dealers does not knowingly market products or services directly to children.

23.2. Individuals under the age of 18 should use our website only with the involvement and consent of a parent or legal guardian, where required by applicable law.

24. Encryption of Data Sent Between Us

We use appropriate security measures to protect information transmitted between your browser and our website.

Where enabled, Secure Sockets Layer (SSL) or Transport Layer Security (TLS) technology helps encrypt information exchanged with our website.

You can usually verify a secure connection by looking for the padlock symbol and HTTPS in your browser’s address bar.

Although we take reasonable steps to protect your information, no method of transmission or electronic storage is completely secure.

25. How You Can Complain

25.1. If you have concerns about this Privacy Policy or how Derma Dealers handles your personal information, please contact us at [email protected]

25.2. If we cannot resolve a dispute directly, we may consider appropriate alternative dispute resolution methods, including mediation or arbitration, where suitable and legally applicable.

25.3. If you believe your personal information has been handled in violation of applicable data protection laws, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

For UK-related data protection complaints, you can contact the Information Commissioner’s Office (ICO) at https://ico.org.uk/concerns/.

26. Retention Period for Personal Data

Unless otherwise stated in this Privacy Policy, Derma Dealers retains personal information only for as long as reasonably necessary to:

26.1. Provide the products and services you have requested.

26.2. Comply with applicable legal, tax, accounting, and regulatory requirements.

26.3. Resolve disputes and support legal claims or defenses.

26.4. Maintain necessary business and transaction records.

When personal information is no longer required, we will take appropriate steps to securely delete or anonymize it, where applicable.

27. Compliance With the Law

Derma Dealers aims to handle personal information in accordance with applicable privacy and data protection laws in the jurisdictions where we operate.

If you believe that our Privacy Policy does not adequately address the requirements of your jurisdiction, we encourage you to contact us so that we can review your concerns.

Your decision to use our website is voluntary. We encourage you to review this Privacy Policy before using our services.

28. Review of This Privacy Policy

Derma Dealers may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, or applicable legal requirements.

Any updated version will be published on this page, and the revised terms will apply from the date they are posted, subject to applicable law.

We encourage you to review this page periodically to stay informed about how we protect your personal information.

If you have any questions or concerns regarding this Privacy Policy, please contact us.

My Account

Mail us