Dispatch & Delivery
Dispatch
We will notify you by email once your order has been dispatched.
Standard orders are dispatched using postal delivery services. Our weekday dispatch cut-off time is 2:00 PM.
Orders placed before 2:00 PM on a working day will normally be dispatched on the same day.
Orders placed after 2:00 PM will be dispatched on the following working day.
Please note that if you are not available to receive your order, the courier may be unable to leave the parcel in a safe place due to the nature of our products. In some cases, the parcel may be left with a neighbour at the courier’s discretion.
Delivery
Deliveries are made Monday to Friday between 7:30 AM and 8:00 PM.
Standard deliveries are not available on weekends or public holidays.
We do not deliver to PO Box addresses.
Special timed delivery services are not available within the UK or Northern Ireland.
Although we make every effort to ensure your parcel reaches you as quickly as possible, occasional delays may occur due to courier-related issues, particularly during busy periods of the year.
What Happens If I Am Not Available to Receive My Order?
If the delivery driver is unable to find you at the delivery address, they will normally attempt delivery again on the following working day.
Usually, up to two delivery attempts will be made. The driver may leave a notification containing a contact telephone number. Please use this number to arrange another suitable delivery date.
If the courier is unable to contact you or complete delivery, your order may be returned to our warehouse.
In this situation, you will be responsible for paying the applicable redelivery charges.
If the parcel is returned to us and you no longer wish to receive the order, a refund may be issued after deducting the original delivery fee and applicable return charges, subject to our Returns & Refunds Policy and applicable consumer protection laws.
Additional Notes
Accurate Delivery Information
Customers are responsible for ensuring that their delivery address and contact information are accurate and complete before placing an order.
Derma Dealers is not responsible for delivery delays caused by incorrect or incomplete information that requires correction or amendment.
Lost or Stolen Packages
Derma Dealers is not responsible for packages lost or stolen during transit. However, we will make reasonable efforts to assist customers in resolving delivery-related issues.
International Deliveries
For international orders, customers are responsible for coordinating with their local or domestic delivery provider where necessary.
Customs and Import Restrictions
Derma Dealers is not responsible for orders seized, delayed, or restricted by customs authorities due to laws and regulations governing the products sold in your country.
Customers are responsible for checking their country’s import requirements and restrictions before placing an order.
Loss of Income
Derma Dealers is not responsible for any loss of income resulting from delayed, unsuccessful, or non-delivery of orders, to the extent permitted by applicable law.