Refund and Returns Policy
At Derma Dealers, customer satisfaction is important to us. We aim to ensure that you are happy with your purchase. If you are not completely satisfied with an item, you may request a return subject to the conditions outlined below.
Please return eligible items within 5 days of receipt. Products must be in a saleable, unused, undamaged condition and in their original packaging.
Important Return Conditions:
Products must be unused and unopened.
Products must be returned in their original packaging.
Products must be in a saleable and undamaged condition.
Returns of opened products will not be accepted, except where required by applicable consumer protection laws or where the product is faulty or damaged.
These conditions help us maintain product quality and ensure that customers receive new products supplied directly from the manufacturer.
Refunds (If Applicable)
Once your returned item has been received and inspected, we will send you an email confirming receipt.
We will also notify you whether your refund request has been approved or rejected.
If your refund is approved, it will be processed within 10 days. The refund will automatically be credited to your original payment method or card.
Refunds are often completed sooner, but the time it takes for the funds to appear in your account may depend on your bank or payment provider.
If you have not received your refund within the expected timeframe, we recommend taking the following steps:
Check your bank account again.
Contact your credit card company, as it may take some time for the refund to be officially posted.
Contact your bank to check whether there is any additional processing time.
If you have completed these steps and still have not received your refund, please contact the Derma Dealers customer support team at [email protected].
Shipping and Return Costs
Unfortunately, Derma Dealers does not offer free returns for unwanted items.
When returning an item, you will be responsible for the return postage costs.
Please note:
Original shipping costs are non-refundable.
If a refund is approved, the applicable original shipping cost may be deducted from the refund, subject to applicable consumer protection laws.
Customers are responsible for arranging and paying for return shipping.
We recommend using a recorded or tracked delivery service when returning products, as we cannot accept responsibility for returned parcels that do not reach us.
Customers must ensure that returned products are properly packaged to prevent damage during transit.
Products returned without their original packaging or in poor condition may not qualify for a refund, subject to applicable consumer protection laws.
Please contact us before sending any return so that we can provide the appropriate return instructions.
Contact Us
If you have any questions about our Refund and Returns Policy or need assistance with a return or refund request, please contact us at:
Company Name: Onecheckout Limited
Registered Address: No. 5, 17/F, StrandBonham Strand, Sheung Wan, Hong Kong
Website: https://dermadealers.com
Privacy Contact: [email protected]