Terms and conditions

Welcome to Derma Dealers. By accessing, browsing, or using our website, https://dermadealers.com, you agree to comply with and be bound by these Terms and Conditions. Together with our Privacy Policy, these terms govern your relationship with Derma Dealers in connection with your use of this website.

The terms “Derma Dealers”, “we”, “us”, or “our” refer to the owner and operator of this website. The terms “you” or “your” refer to any user, visitor, or customer accessing or using our website.

The products and services provided by Derma Dealers are subject to the following Terms of Service (“TOS”). We reserve the right to update or modify these Terms and Conditions at any time, subject to applicable law.

General Terms and Conditions

Mandatory Agreement Before Checkout: Customers must agree to our Terms and Conditions by selecting the required checkbox before completing checkout. By doing so, customers acknowledge and accept our Returns Policy, applicable customs fees and charges, and the risks associated with international orders. Derma Dealers is not responsible for parcels abandoned or rejected by customs authorities. Customers also acknowledge that PRE-ORDERS may take approximately 5–7 working days to arrive at our warehouse before being dispatched.
Website Content: The content of the pages on this website is provided for general information and use only. We reserve the right to modify or update website content without prior notice.
Accuracy of Information: Although we make reasonable efforts to ensure that information on our website is accurate and up to date, neither we nor third parties provide any guarantee regarding the accuracy, timeliness, performance, completeness, or suitability of the information and materials available on this website for any particular purpose. To the extent permitted by applicable law, we exclude liability for inaccuracies or errors.
Use of Website Information: Your use of any information or materials on this website is entirely at your own risk. You are responsible for ensuring that any products, services, or information available through our website meet your specific requirements.
Intellectual Property: All content on this website that is owned by or licensed to Derma Dealers, including its design, layout, appearance, graphics, text, and other materials, is protected by applicable intellectual property laws. Reproduction is prohibited without prior written permission, except where permitted by applicable law.
Trademarks: All trademarks displayed on this website that are not owned by or licensed to Derma Dealers are acknowledged as the property of their respective owners.
Unauthorized Use: Unauthorized use of this website may give rise to a claim for damages and/or constitute a criminal offense.
Third-Party Links: Our website may occasionally contain links to external websites for your convenience and additional information. These links do not imply that Derma Dealers endorses those websites. We are not responsible for the content, policies, or practices of external websites.
Linking to Our Website: You may not create a link to our website from another website or document without obtaining prior written consent from Derma Dealers.
Commercial Card Payments: By paying with a card, you confirm that the card is a commercial card intended for business purposes. If you require a refund of any Visa or Mastercard fees charged to us because a personal card was used, please contact our customer service team.
Applicable Law: Your use of this website and any disputes arising from such use shall be governed by the laws of the United Kingdom, subject to applicable mandatory consumer protection laws.

International Orders and Delivery

International Deliveries: If your order requires international delivery, you are responsible for coordinating with your local or domestic delivery provider where necessary.
Customs and Import Restrictions: Derma Dealers is not responsible for orders seized, delayed, or restricted by customs authorities due to laws or regulations governing the products sold in your country.
Customer Delivery Information: Customers are responsible for ensuring that all delivery and contact information is accurate and complete before placing an order. Derma Dealers is not responsible for delivery delays resulting from incorrect or incomplete information that requires correction or amendment.
Delivery Delays: Derma Dealers is not responsible for delivery delays caused by circumstances beyond our control, including disruptions such as those experienced during the COVID-19 pandemic. We use third-party courier companies, each of which operates under its own delivery policies and procedures.
Additional Delivery Attempts: Derma Dealers will arrange one additional delivery attempt at our expense if the initial delivery attempt is unsuccessful. If the second delivery attempt also fails, the customer will be responsible for the cost of any third delivery attempt.
Lost or Stolen Packages: Derma Dealers is not responsible for packages lost or stolen during transit, although we will make reasonable efforts to assist customers in resolving delivery-related issues.
Loss of Income: Derma Dealers is not responsible for any loss of income resulting from delayed or unsuccessful delivery, to the extent permitted by applicable law.

Product Use, Treatments and Liability

Derma Dealers shall not be held liable for complications, injuries, or adverse reactions arising from treatments performed by customers or practitioners using products purchased from Derma Dealers, except where liability cannot legally be excluded.

This includes, but is not limited to:

Loss of earnings suffered by the customer, practitioner, or their client.
Loss of reputation resulting from complications or adverse reactions associated with products purchased from Derma Dealers.
Financial or other damages.
Personal injury claims.
Legal fees incurred by the customer or their client in connection with legal action arising from complications or adverse reactions.
Increased insurance premiums resulting from claims related to products purchased from Derma Dealers.
Medical expenses and treatment costs.

Customers and practitioners are responsible for ensuring that products are used appropriately and in accordance with the manufacturer’s instructions, applicable regulations, and relevant professional standards.

Any concerns, complications, or adverse reactions should be reported to the relevant product manufacturer. Product-related queries and claims may also need to be addressed directly with the manufacturer.

Nothing in these Terms and Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.

Proof of Qualifications

Derma Dealers sells certain products exclusively to trained practitioners who have completed formal CPD-accredited aesthetics training.

To process your first order, we may request proof of your qualifications or training. You can submit the required documentation by emailing [email protected]

We will notify you by text message regarding the verification process.

If we are unable to verify that you have completed the required CPD-accredited aesthetics training, we reserve the right to cancel your order and issue a refund.

Please do not purchase or use any products from Derma Dealers unless you are appropriately trained and qualified to use them.

Replacement Items

Derma Dealers reserves the right to assess replacement requests and provide replacements at our discretion, subject to applicable consumer protection laws.

To request a replacement, customers must provide the following:

A clear photograph of the product box showing the batch number.
A clear photograph of the syringe, where applicable.
A detailed description explaining the issue.

Electrical Products: Electrical products are covered by a 12-month guarantee, subject to the applicable guarantee terms and conditions.

Please note:

Replacement requests will not be considered where a needle or cannula not supplied with the original product has been used.
We cannot guarantee specific treatment outcomes and will not replace products solely because the expected treatment results were not achieved.
The original item must be returned to Derma Dealers for inspection and testing before a replacement can be approved.

All replacement requests are subject to assessment.

Bank Holiday Ordering

If you place an order for Next Working Day delivery before or during a bank holiday period, we cannot guarantee delivery on the next working day.

Although your order will be dispatched using a Next Working Day delivery service, courier companies may experience backlogs and operational delays around bank holidays.

As courier workloads and delivery schedules are outside our direct control, we cannot guarantee delivery within the expected timeframe.

Where a delivery is delayed following a bank holiday, postage costs will not be refunded solely because of the courier delay, subject to your statutory rights.

Lost, Stolen and Damaged Items

If a parcel is reported as lost during transit, Derma Dealers may need to wait for the courier’s internal investigation to be completed before reaching a final decision.

Once the investigation has concluded, an appropriate resolution, including a replacement or refund where applicable, may be provided.

All lost, stolen, missing, or damaged orders must be reported to Derma Dealers within 48 hours of the expected delivery or receipt of the order, so that we can investigate the matter with the courier.

If you receive a damaged item, you must provide photographic evidence showing:

The shipping box as it arrived.
The damaged product or products.
The condition of the items upon arrival.

Providing clear photographs and relevant order details will help us investigate and resolve the issue efficiently.

Leave Safe with Couriers

If you select the “Leave Safe” or similar delivery option through the courier’s website or mobile application, you acknowledge that the parcel may be left at your designated location without being handed directly to you.

Derma Dealers is not responsible for loss or theft occurring after the courier confirms delivery in accordance with your authorized safe-place instructions, subject to applicable consumer protection laws.

Order Termination and Account Closure

Derma Dealers reserves the right to cancel and refund any order that we reasonably believe breaches these Terms and Conditions or is associated with unethical, fraudulent, or illegal activity.

This may include, but is not limited to:

Purchases made by individuals who we reasonably believe do not hold the required professional qualifications or insurance.
Purchases made by other wholesalers without prior authorization.
Purchases made by individuals or organizations that we reasonably believe intend to resell our products without permission.
Activities that may cause damage to our brand, business, reputation, or customers.

In such circumstances, we reserve the right to suspend or close the relevant customer account and withdraw access to our services, subject to applicable law.

Resale and Sub-Distribution

By purchasing products from Derma Dealers, you agree that the products are intended for direct business use with your clients and/or family members, where appropriate.

Reselling or sub-distributing products purchased from Derma Dealers is strictly prohibited without our prior express written consent.

Samples

Where product samples are offered, they are generally intended for customers who have not previously purchased the relevant product from Derma Dealers.

We reserve the right to refuse sample requests if we reasonably believe that providing a sample may breach any of our existing Terms and Conditions or applicable business policies.

Sales and Promotional Offers

Discount codes cannot be used in conjunction with sale items unless expressly stated otherwise.
An order is only accepted when the goods have been dispatched. Any emails sent before dispatch are acknowledgments of receipt of your order and do not constitute acceptance.
If a product has been listed or sold at an incorrect price due to an error, Derma Dealers reserves the right to cancel the affected order and issue an appropriate refund.

Fortune Cookie Promotion

The Fortune Cookie Promotion is subject to the following conditions:

Discount codes issued through the promotion may be applied to a maximum of 50 items.
Each promotional code is valid for 30 days from the date of issue.
Customers must have placed a qualifying order within the previous 10 days to be eligible to use a Fortune Cookie promotional code.
Orders placed using promotional codes without meeting the qualifying purchase requirement may be considered invalid and cancelled.

By participating in the Fortune Cookie Promotion, you agree to comply with these conditions and any additional promotional requirements communicated by Derma Dealers.

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